Terms & Conditions

Thank you for your interest in ae.genuinemodules.com and our products. Please read these General Terms and Conditions carefully before using our website or placing an order. By using this website or placing an order, you agree to be bound by these terms.

1. General Provisions

These General Terms and Conditions apply to orders placed through ae.genuinemodules.com by customers in the United Arab Emirates.

We may update these terms from time to time to reflect changes to our services, business practices, or applicable legal requirements. The latest version will be published on this website.

2. Website Account

If you create an account, you are responsible for keeping your account information and password secure and for activities carried out through your account. Please notify us promptly if you believe that your account has been accessed without authorisation.

If you create an account or place an order on behalf of a company or other organisation, you confirm that you are authorised to act on its behalf.

We reserve the right to suspend or terminate an account, refuse service, or cancel an order where there is a reasonable basis to do so, including suspected fraud, misuse of the website, or violation of these terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on ae.genuinemodules.com are accurate and up to date.

However, product appearance, packaging, labels, and specifications may change due to manufacturer updates or product revisions. Images may also appear slightly different depending on your display and device.

We aim to provide customers with accurate and sufficient information about the products offered on the website, including relevant specifications, features, compatibility information, and applicable warranty details.

If you identify an error or omission in our product information, please contact us so that we can review and correct it where appropriate.

We reserve the right to correct typographical errors, inaccuracies, or omissions and to update product information when necessary.

4. Prices and Orders

Prices and product availability are displayed on the website and may change from time to time. Where applicable, the total price and available delivery charges will be shown during checkout before you place your order.

Submitting an order does not prevent us from contacting you if there is a significant pricing, product availability, or other material error. If an order cannot be fulfilled, we will notify you and arrange an appropriate refund where payment has already been made.

An order is subject to acceptance and product availability. We will normally send an order confirmation after receiving your order and further notification when the goods are dispatched.

Unless otherwise stated, prices displayed on the website do not necessarily include customs duties, import taxes, clearance charges, or other charges that may arise when goods are imported into the United Arab Emirates.

5. Delivery

Orders placed through ae.genuinemodules.com are fulfilled from our Hong Kong warehouse and delivered to the United Arab Emirates using international courier services such as DHL, FedEx, UPS, or another suitable carrier.

Unless otherwise stated, estimated delivery times are provided for guidance only and may vary due to customs clearance, courier operations, weather, public holidays, customs procedures, remote-area delivery conditions, or other circumstances beyond our reasonable control.

Any applicable shipping charges will be displayed during checkout. Customers are responsible for providing a complete and accurate delivery address, telephone number, and other contact information required for delivery and customs clearance.

Goods imported into the United Arab Emirates may be subject to applicable customs duties, Value Added Tax (VAT), import charges, customs clearance fees, courier or brokerage fees, or other charges imposed by the relevant authorities or service providers. Where such charges are not included in the order price or shipping charges, the customer may be responsible for them.

6. Returns, Refunds and Exchanges

Returns must be authorised by ae.genuinemodules.com before products are sent back. Please contact our Customer Support Team to obtain an RMA and return instructions.

Our returns process may cover refunds, exchanges, or repairs depending on the reason for the return, the condition of the product, and the applicable product warranty.

Where applicable, customers may have rights and remedies under the consumer protection laws and regulations of the United Arab Emirates in relation to defective goods, inaccurate product information, or other matters covered by mandatory consumer protection requirements.

Nothing in these terms is intended to exclude, restrict, or limit any mandatory rights or remedies that cannot lawfully be excluded, restricted, or limited under applicable UAE law.

For further information, please refer to our Returns, Refunds, Exchanges & Repairs policy.

7. Warranty

Applicable products are covered by the warranty stated on the relevant product page, warranty information, or order documentation.

Warranty coverage generally applies to defects arising under normal use and does not normally cover damage caused by misuse, improper installation, unauthorised modification, accident, or other circumstances outside the applicable warranty terms.

Where a product is reported as defective, we may require the product to be returned for inspection, testing, repair, replacement, or another appropriate resolution.

Where applicable under UAE law, mandatory rights and remedies relating to defective or non-conforming goods will continue to apply and will not be excluded or limited by these warranty terms where such exclusion or limitation is prohibited by law.

8. Intellectual Property

The content of this website, including text, graphics, logos, photographs, videos, page designs, and other materials, is protected by applicable intellectual property laws.

You may use website content for personal or internal business purposes where permitted. Product images, descriptions, trademarks, and other materials may not be reproduced or used for commercial purposes without appropriate permission from the operator of ae.genuinemodules.com or the relevant rights holder.

9. Third-Party Trademarks

References to third-party manufacturers, brands, trademarks, logos, product names, and other protected names are used for identification, compatibility, or descriptive purposes.

Such trademarks and names remain the property of their respective owners. Unless expressly stated otherwise, references to third-party brands do not imply any affiliation, sponsorship, or endorsement by those trademark owners.

10. Website Disclaimer

We make reasonable efforts to keep the website available and its information accurate. However, we do not guarantee that the website or all information available on it will always be complete, current, uninterrupted, or error-free.

Product information, specifications, availability, and prices may be updated from time to time.

Nothing in these terms excludes, restricts, or limits liability where doing so would be unlawful under applicable UAE law, including any mandatory consumer rights, statutory remedies, or liability that cannot legally be excluded, restricted, or limited.

11. Reviews, Comments and Feedback

We welcome customer feedback, comments, reviews, and suggestions. By submitting content to us, you confirm that you have the right to provide that content and that it does not unlawfully infringe the rights of others.

We may use customer reviews, comments, or feedback for legitimate business purposes, including improving our products and services, subject to applicable privacy and data protection requirements.

12. Contact Us

If you have any questions regarding these General Terms and Conditions, an order, a product, delivery, warranty, or returns, please contact the Customer Support Team of ae.genuinemodules.com using the contact details provided on this website.