Delivery Information

Hello and welcome to the Shipping & Delivery Information page for ae.genuinemodules.com. This page explains our shipping methods, delivery times, processing times, customs procedures, import charges, and return-related information for orders delivered to the United Arab Emirates.

Shipping to the United Arab Emirates

ae.genuinemodules.com ships orders throughout the United Arab Emirates, including Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

All orders are fulfilled and dispatched from our warehouse in Hong Kong using established international express courier services.

Depending on the destination, product availability, order value, and operational requirements, shipments may be delivered by DHL, FedEx, UPS, or another reputable international courier service.

Shipping Costs

We offer Free Shipping on orders with a product subtotal of US$300 or more (excluding taxes, duties, and shipping charges).

For orders below US$300, a flat shipping fee of US$30 applies.

The shipping method and applicable shipping charges are determined during checkout based on the delivery address, product availability, shipping requirements, and other operational considerations.

Order Processing & Delivery Time

After placing an order on ae.genuinemodules.com, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation email containing your tracking number and tracking instructions.

The total delivery time consists of two stages:

• Processing Time – Time required to prepare, verify, and dispatch your order.
• Shipping Time – Time required for the courier to transport your order from our warehouse in Hong Kong to your delivery address in the United Arab Emirates.

Orders placed early on a business day may be processed and dispatched on the same day whenever reasonably possible.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs clearance, courier operations, weather conditions, public holidays, remote delivery locations, customs inspections, or other circumstances beyond our reasonable control.

If an item is temporarily unavailable or requires additional sourcing, extra processing time may be necessary. We will notify you if a significant delay is expected.

International Shipping Notice

Orders placed through ae.genuinemodules.com are shipped internationally from Hong Kong.

As international shipments, parcels entering the United Arab Emirates may be subject to customs inspection, import clearance, and other procedures in accordance with applicable UAE laws and regulations.

Customs Clearance & Import Charges

Orders delivered from Hong Kong to the United Arab Emirates may be subject to import VAT, customs duties, customs clearance procedures, courier handling fees, or other government-imposed charges depending on the nature and value of the goods, their tariff classification, and applicable UAE regulations.

The standard UAE Value Added Tax (VAT) rate is 5%. Imported taxable goods entering the UAE may be subject to import VAT in accordance with applicable UAE VAT rules.

Customs duty may also apply to imported goods. The applicable customs duty depends on the type, classification, origin, and value of the goods. A commonly applicable customs duty rate in the UAE is 5%, although certain goods may be subject to different rates, exemptions, or special customs treatment.

Unless expressly stated otherwise before purchase, any import VAT, customs duties, customs clearance fees, courier handling charges, or similar import-related costs are the responsibility of the customer.

The exact amount of import taxes and customs charges may depend on the customs valuation, product classification, country of origin, shipping costs, and other factors determined by the relevant UAE customs authorities.

Customs clearance is generally handled by the courier or its appointed customs broker.

The courier or customs broker may contact you if additional information, documentation, identification, payment, or other action is required before your shipment can be released for delivery.

To help avoid unnecessary delays, please ensure that your delivery address, recipient name, telephone number, and other contact information are accurate when placing your order.

For business deliveries, the recipient may also be asked to provide company information, trade licence information, importer details, or other documentation where required by the relevant authorities or customs broker.

Where reasonably available, ae.genuinemodules.com will provide commercial invoices, product information, country-of-origin information, or other shipping documentation necessary to assist with customs clearance.

Customers are responsible for providing any information or documentation reasonably requested by the courier, customs broker, or relevant UAE authorities.

For the latest information regarding UAE VAT, customs duties, import procedures, and customs requirements, customers should consult the relevant UAE government authorities or the courier responsible for the shipment.

Shipping Methods

Orders are normally shipped using international express courier services.

Depending on the destination, shipment requirements, and courier availability, we may use:

• DHL Express
• FedEx
• UPS
• Other equivalent international courier services

The courier selected for a particular shipment may vary according to operational requirements.

Tracking information is normally provided once your order has been dispatched.

Delivery Address

Please verify that your delivery address and contact information are complete and accurate before submitting your order.

For business deliveries, please include the company name, department (if applicable), building or office information, and any relevant delivery instructions.

For deliveries to the United Arab Emirates, please provide an accurate local telephone number where possible, as the courier may need to contact the recipient to arrange delivery or complete customs clearance.

We are unable to accept responsibility for delays or additional charges resulting from:

• Incorrect or incomplete delivery information;
• Recipient unavailability;
• Failure to provide information or documentation required for customs clearance;
• Failure to pay applicable import charges or courier fees;
• Other circumstances attributable to the recipient.

Additional delivery, storage, re-delivery, customs clearance, or return charges imposed by the courier or other relevant service providers may become the responsibility of the customer where applicable.

Returns

If you wish to return an order purchased from ae.genuinemodules.com, please contact our Customer Support Team before returning any products.

Return instructions and the appropriate return address will be provided after your request has been reviewed.

Return eligibility may vary depending on the reason for the return, including but not limited to:

• Incorrect items supplied;
• Defective products;
• Products damaged during transit;
• Products not conforming to the order;
• Unwanted items.

Where a return results from a customer's ordering error or change of mind, return shipping costs may apply, subject to applicable UAE law and the terms of our applicable return policy.

Products returned due to manufacturing defects, shipping damage, or errors made by ae.genuinemodules.com will be handled in accordance with our applicable warranty policy and relevant consumer protection requirements.

Where applicable, customers may also have statutory rights and remedies under the consumer protection laws and regulations of the United Arab Emirates.

Consumer Rights

Nothing in this Shipping & Delivery Information limits, excludes, or affects any mandatory statutory rights or remedies that consumers may have under applicable laws and regulations of the United Arab Emirates.

Where applicable, eligible consumers may have rights or remedies relating to defective products, products that do not conform to the order, or other matters covered by applicable UAE consumer protection requirements.

Contact Us

If you have any questions regarding shipping, delivery times, customs procedures, import charges, returns, or order status, please contact the Customer Support Team of ae.genuinemodules.com before placing your order or as soon as possible after receiving your shipment.

We will make reasonable efforts to assist you with shipping enquiries and provide any available information relating to your order.